This eight-month Flight Services certificate program will give you a competitive edge in the airline industry. In this program, you will develop a diverse range of skills related to safety and emergency procedures, both on the ground and in-flight. You will develop the knowledge, skills and professionalism required for a rewarding career in the service-driven aviation industry. You will gain confidence and leadership skills, perform aircraft safety procedures and learn essential techniques to deliver an exceptional passenger experience.
This program has common first-year courses with the Flight Services: Operations & Cabin Management diploma program. This allows students the optional opportunity to use earned credits to pathway into the two-year diploma program.
Most of the program's courses remain online. However, many are also offered in a hybrid format, which allows you to study online or on-campus to gain firsthand experience with airline safety and emergency equipment.
As an aspiring industry professional, you will study and work in a Seneca branded uniform to help you be job-ready from the start. Uniforms are mandatory when attending on-campus classes and must be purchased at an additional cost.
Ontario College Certificate
2 Semesters (8 Months)
January, May, September
This program is offered in Seneca's hybrid delivery format with some courses available in Seneca's flexible delivery format. Some coursework is online and some must be completed in person. Students will need to come on campus to complete in-person learning requirements. For courses offered in the flexible delivery format, professors use innovative learning spaces and technology to teach students in a classroom or lab and broadcast in real time to students attending remotely. In flexible courses, students have the choice of coming on campus or learning online.
Throughout this program you will develop the following skills:
Learn with hands-on training in our Flights Experiential Hub at Newnham campus. This state-of-the-art training centre is the first of its kind among Canadian postsecondary institutions. It includes a B737 cabin simulator, A320 and A321 door simulators, a mock airline interior cabin, an aircraft evacuation slide, slideraft and a live firefighting bay – to provide you with real-life learning experiences.
When you graduate from this program, these are the types of career options that you can explore:
Program of Study
| Course Code | Course Name | Weekly Hours |
|---|---|---|
| Semester 1 | ||
| COM101 | Communicating Across Contexts | 3 |
| or COM111 | Communicating Across Contexts (Enriched) | |
| FSO110 | Flight Attendant Specific - Policies and Procedures | 3 |
| FSO115 | Flight Attendant Specific - Aircraft General Safety | 3 |
| FSO120 | Airline Destinations: Domestic and Transborder | 3 |
| FSO125 | Ground Operations | 3 |
| HSP101 | Service Leadership | 3 |
| Semester 2 | ||
| FSO200 | Successful Flight Management | 3 |
| FSO210 | Creating the Customer Experience | 3 |
| FSO215 | Global Distribution Airline System | 3 |
| FSO220 | Aircraft Systems and Emergency Equipment | 3 |
| FSO225 | Aircraft Type: Airbus and Embraer | 3 |
| FSO230 | Aircraft Types: Boeing and Bombardier | 3 |
| FSO325 | Career Planning | 3 |
This Seneca program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Colleges and Universities.
As a graduate, you will be prepared to reliably demonstrate the ability to:
Canadian citizens and permanent residents may satisfy the English requirements for this program through successful Seneca pre-admission testing.
Recommended upgrading for applicants who do not meet academic subject requirements.
International admissions requirements vary by program and in addition to English requirements, programs may require credits in mathematics, biology, and chemistry at a level equivalent to Ontario’s curriculum, or a postsecondary degree or diploma, equivalent to an Ontario university or college. Program-specific pre-requisite courses and credentials are listed with the admission requirements on each program page. To review the academic requirements please visit: Academic Requirements - Seneca, Toronto, Canada (senecapolytechnic.ca).
As a leader in academic pathways, we offer a range of options that will allow you to take your credential further in another Seneca program or a program at a partner institution.
To learn more about your eligibility, visit the Academic Pathways web page.
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