This exclusive two-year diploma program equips you with job-ready skills through experiential and hands-on learning for an exciting career in the airline industry.
You will learn about a flight attendant’s responsibilities, such as maintaining passenger safety and regulatory procedures. Through class work and practical exercises, you will build confidence in dealing with challenging passengers and emergency situations. You’ll develop an understanding of aircraft equipment and practice using it in both normal and emergency scenarios. A service-driven attitude will be fostered and supported by a safety-conscious focus, to effectively deal with a diverse range of duties on the ground and in-flight.
Most of the program's courses remain online. However, many are also offered in a hybrid format, which allows you to study online or on-campus to gain firsthand experience with airline safety and emergency equipment.
As an aspiring industry professional, you will study and work in a Seneca branded uniform to help you be job-ready from the start. Uniforms are mandatory for any classes attended on campus and must be purchased at an additional cost.
Ontario College Diploma
4 Semesters (2 Years)
January, May, September
This program is offered in Seneca's hybrid delivery format with some courses available in Seneca's flexible delivery format. Some coursework is online and some must be completed in person. Students will need to come on campus to complete in-person learning requirements. For courses offered in the flexible delivery format, professors use innovative learning spaces and technology to teach students in a classroom or lab and broadcast in real time to students attending remotely. In flexible courses, students have the choice of coming on campus or learning online.
Throughout this program you will develop the following skills:
As part of your program credit hours, you will complete 150 hours of field placement in the fourth semester. You will receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all third semester subjects. We have built partnerships with WestJet, Cathay Pacific and a number of ground service providers at Pearson International Airport for this requirement.
Learn with hands-on training in our Flights Experiential Hub at Newnham campus. This state-of-the-art training centre is the first of its kind among Canadian postsecondary institutions. It includes a B737 cabin simulator, A320 and A321 door simulators, a mock airline interior cabin, an aircraft evacuation slide, slideraft and a live firefighting bay – to provide you with real-life learning experiences.
Graduates of the program can explore the following career options:
Graduates of this program may qualify to work for Canadian airlines (domestic graduates) and international airlines (domestic and international graduates).
| Course Code | Course Name | Weekly Hours |
|---|---|---|
| Semester 1 | ||
| COM101 | Communicating Across Contexts | 3 |
| or COM111 | Communicating Across Contexts (Enriched) | |
| FSO110 | Flight Attendant Specific - Policies and Procedures | 3 |
| FSO115 | Flight Attendant Specific - Aircraft General Safety | 3 |
| FSO120 | Airline Destinations: Domestic and Transborder | 3 |
| FSO125 | Ground Operations | 3 |
| HSP101 | Service Leadership | 3 |
| Semester 2 | ||
| FSO200 | Successful Flight Management | 3 |
| FSO210 | Creating the Customer Experience | 3 |
| FSO215 | Global Distribution Airline System | 3 |
| FSO220 | Aircraft Systems and Emergency Equipment | 3 |
| FSO225 | Aircraft Type: Airbus and Embraer | 3 |
| FSO230 | Aircraft Types: Boeing and Bombardier | 3 |
| FSO325 | Career Planning | 3 |
| Semester 3 | ||
| FSO310 | Inflight Emergency Procedures | 3 |
| FSO315 | Emergency Ground Procedures | 3 |
| FSO320 | Aviation Security | 3 |
| FSO330 | Airline Sales and Marketing | 3 |
| plus: General Education Course (2) | 6 | |
| plus: Professional Options (1) | 3 | |
| Semester 4 | ||
| FSO400 | Theory of Flight Fundamentals | 3 |
| FSO410 | Emergency Evacuations | 3 |
| FSO415 | Airline Terminology - French | 3 |
| FSO420 | International Destinations | 3 |
| FSO425 | Career Placement | 3 |
| plus: General Education Course (1) | 3 | |
| Course Code | Course Name | Weekly Hours |
|---|---|---|
| CDL400 | Curating a Digital Landscape | 3 |
| FSO300 | Social Media Influences in the Airline Industry | 3 |
| FSO305 | Diversity and Inclusion | 3 |
| FSO335 | Aviation First Aid | 3 |
| FSO340 | Crew Resource Management | 3 |
| MLT400 | Travel Experience | 3 |
| MLT401 | Travel Experience Eastern Hemisphere | 3 |
| MLT402 | Mobile Intensive Learning Experience - Western Hemisphere | 3 |
This Seneca program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Colleges and Universities.
As a graduate, you will be prepared to reliably demonstrate the ability to:
Canadian citizens and permanent residents may satisfy the English requirements for this program through successful Seneca pre-admission testing.
Recommended upgrading for applicants who do not meet academic subject requirements.
Although not required for admission, Grade 11 French and/or proficiency in a second language is highly beneficial for this program.
International admissions requirements vary by program and in addition to English requirements, programs may require credits in mathematics, biology, and chemistry at a level equivalent to Ontario’s curriculum, or a postsecondary degree or diploma, equivalent to an Ontario university or college. Program-specific pre-requisite courses and credentials are listed with the admission requirements on each program page. To review the academic requirements please visit: Academic Requirements - Seneca, Toronto, Canada (senecapolytechnic.ca).
As a leader in academic pathways, we offer a range of options that will allow you to take your credential further in another Seneca program or a program at a partner institution.
To learn more about your eligibility, visit the Academic Pathways web page.
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