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Association of Corporate Travel Executives (ACTE)
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Association of Canadian Travel Agencies (ACTA)
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Cruise Line International Association (CLIA)
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International Society of Tourism and Travel Educators (ISTTE)
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Meeting Professionals International (MPI)
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Travel Industry Council of Ontario (TICO)
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Tourism Industry Association of Canada (TIAC)
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Tourism Toronto
Tourism – Travel Operations (TTO)
About the Program
This eight‑month certificate program prepares you for an entry‑level career in the dynamic travel and tourism industry. You’ll build practical, job‑ready skills and industry knowledge to succeed in customer‑focused roles, while gaining insight into how the global tourism sector operates.
Through industry‑based learning, you’ll develop service leadership skills and gain hands‑on insight into the day‑to‑day operations of a travel professional. You’ll also learn about global destinations across North America, Europe, Australia, Asia and Africa, exploring how physical landscapes, history and culture shape each region’s tourism experience.
Throughout the program, you’ll learn how to promote tourism and travel products and services, improve the quality of customer experience, and discover major global tourism attractions and destinations.
Graduates of Tourism – Travel Operations (TTO) with a cumulative GPA of 3.0 or higher have an advanced entry pathway toward Bachelor of Business Administration (BBA) - Hospitality, Travel & Tourism Specialization.
Credential Awarded
Ontario College Certificate
Duration
2 Semesters (8 Months)
Starts
September
Program and Course Delivery
This program is offered online. Students learn remotely and do not need to come to campus. Online learning can be synchronous – scheduled class time with professors – or asynchronous – no scheduled class time, with all learning independent.
Skills
Throughout this program you will develop the following skills:
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Strong customer service and service‑leadership skills supported by core industry and technical knowledge
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Understanding of sector needs, including business management, analytics and technology in a fast‑paced, global industry
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Proficiency in full reservation and ticketing workflows and day‑to‑day travel agency operations
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Experience using Global Distribution Systems (GDS) such as Sabre and Amadeus
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Certification in Certified Cruise Counsellor (CCC) through Cruise Lines international Association (CLIA)
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Knowledge and skills to prepare for the CTC Travel Counsellor Certification Knowledge Test, certified by the Association of Canadian Travel Agencies (ACTA)
Your Career
When you graduate from this program, these are the types of career options you can explore:
- Ground transportation
- In-bound tourism
- Ship and cruise service
- Travel retailers and tour operators
- Ticket and counter agent
- Marketing representative
- Reservationist
- Front desk clerk
- Home-based travel counsellor
- Convention/conference/meeting planner assistant
- Internet travel retailer
Affiliations/Associations
Program of Study
| Course Code | Course Name | Weekly Hours |
|---|---|---|
| Semester 1 | ||
| COM101 | Communicating Across Contexts | 3 |
| or COM111 | Communicating Across Contexts (Enriched) | |
| HSP101 | Service Leadership | 3 |
| HTM408 | Voluntourism and Sustainable Development | 3 |
| TRV103 | Tourism Destination Exploration I | 3 |
| TRV106 | Business of Tourism | 3 |
| TRV202 | Leisure Travel Theory and Practice | 3 |
| TRV299 | Professional Internship Preparation | 3 |
| Semester 2 | ||
| GCB400 | Global Cruise Business | 3 |
| HTM105 | Hotel Front Office Operations and Management | 4 |
| TIS200 | Professional Internship | 3 |
| TRV203 | Tourism Destination Exploration II | 3 |
| TRV204 | Tourism Design and Experiences | 3 |
| TRV302 | Travel Services Business Operations | 3 |
| TSA200 | Sabre Reservation Specialist | 3 |
Program Learning Outcomes
This Seneca program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Colleges and Universities.
As a graduate, you will be prepared to reliably demonstrate the ability to:
- Ensure customer satisfaction by providing tourism services in a professional manner, both individually and as part of a team.
- Sell and promote tourism products and services proactively.
- Apply knowledge of the various tourism industry sectors and their necessary interaction, both with each other and with government and other regulating bodies.
- Prepare and issue accurately routine tickets and other travel documentation to clients.
- Apply basic computer and telecommunications practices and techniques to facilitate the completion of administration tasks.
- Work effectively with co-workers, supervisors, and others.
- Develop ongoing personal professional development strategies and plans to enhance career opportunities.
Admission Requirements
- Ontario Secondary School Diploma (OSSD), or equivalent, or a mature applicant
- English: Grade 12 C or U, or equivalent course
Canadian citizens and permanent residents may satisfy the English requirements for this program through successful Seneca pre-admission testing.
Recommended upgrading for applicants who do not meet academic subject requirements.
International Student Information
International admissions requirements vary by program and in addition to English requirements, programs may require credits in mathematics, biology, and chemistry at a level equivalent to Ontario’s curriculum, or a postsecondary degree or diploma, equivalent to an Ontario university or college. Program-specific pre-requisite courses and credentials are listed with the admission requirements on each program page. To review the academic requirements please visit: Academic Requirements - Seneca, Toronto, Canada (senecapolytechnic.ca).
Pathways
As a leader in academic pathways, we offer a range of options that will allow you to take your credential further in another Seneca program or a program at a partner institution.
To learn more about your eligibility, visit the Academic Pathways web page.